Telemarketing Training

Customized Telemarketing Training Tailored to Businesses in Los Angeles, San Francisco, San Jose, and Throughout All of California

California Telemarketing TrainingOur uniquely built telemarketing training programs are designed for your California business. All programs are 100% customized to ensure that your business gets the maximum out of the telemarketing program. Our telemarketing improvement programs will help you reach and surpass your business goals and objectives.

With over 25 years of experience, we know what works and what does not. We will help your pin point your representatives weaknesses and turn them into strengths.

Customized Telemarketing Training for Account Executives for Your California Business

California Sales TrainingWith custom scripting and training we guarantee that we will improve your business’ telemarketing programs.

Telemarketing is not only a powerful, it is also frequently misused. The custom scripting and training we work with your telemarketing team to create, will become very rewarding.
From appointment generation to telephone sales, the tools taught at a telemarketing sales program will help you yield those results.

How does asking the right question play into telemarketing skills?

By asking the right questions you put your foot in the door, this by no means have you solved the puzzle. To be successful, you need to understand the answers to those questions you ask and use the information given to close properly.

Our uniquely built telemarketing development program will give your account executives the tools necessary to build rapport for longer-term relationship. Your executives will gain the required listening skills to spot and get all the proper answers. They will additionally be able to spot the “hot buttons” or important factors that are necessary to close.

Objectives for A Telemarketing Training Program for Your California Business

This custom program is structured to create effective telemarketing sales habits that will give your account executives the required information to help close the prospect efficiently and effectively.

Our RADAR© Telemarketing Seminar will give your staff all the necessary information to speak with a prospect. The program will help create an atmosphere where the prospects will sell themselves by understanding and identifying what they need, why they need it, and how you can help them get it.

All Telemarketing Lessons are Created Uniquely for Your Industry and Staff’s Experience.

The following is a sample telemarketing skills improvement program outline:

A) Introduction to the program

    B) What is RADAR©

  • 1. Rapport building (developing relationships)
  • 2. Asking about difficulties/issues (figuring out what the prospect really needs)
  • 3. Affirmations, trust, understanding, credibility
  • 4. Results (paving the way for the prospect to admit their needs)

C) Why RADAR© works

  • 1. The prospect unveils what is important to them
  • 2. The conversation hones in on needs rather than suppositions
  • 3. The benefits and results become relevant and achievable

D) Asking the right questions

  • 1. How to start/where to start
  • 2. Leading the prospect
  • 3. Closing the gaps
  • 4. Asserting control during the call

E) Moving towards the close

  • 1. Reminding and fortifying what the benefits are
  • 2. Understanding the clues (the prospects will always let you know when they’re interested)
  • 3. Helping the prospect reach their goal (your goal and their goal are one in the same)

F) Review and summary
Your representatives will both master the telesales techniques that encourage clients to share their needs and using the information that they offer to lead the prospect into the closing process

For Customized Telemarketing Training Programs for your Los Angeles, San Francisco, San Jose, and other California Business’ Call (209) 820-5452 or e-mail us at